Tracking order
Thank you for shopping at Kotodamako. We are committed to providing a transparent and convenient shopping experience. This page details how you can track your order from our warehouse to your doorstep.
How to Track Your Order
Once your order is processed and shipped, you will receive a shipping confirmation email at the address used for your purchase. This email contains your unique tracking number and the name of the carrier responsible for delivery.
- Place Your Order: After completing your purchase, you will receive an order confirmation email.
- Order Processing: Our team prepares your Audio & Headphones, Smart Watches, Gaming Controllers, or Keyboards & Mice for shipment. This typically takes 1-2 business days.
- Shipment & Tracking: Once your package is handed to the logistics carrier, we will send you a shipping confirmation email with your tracking number.
- Monitor Delivery: Use the tracking number and the carrier information to monitor your package's journey in real-time.
If you have not received your shipping confirmation email within 3 business days, please check your spam/junk folder or contact us at [email protected] for assistance.
Using a Universal Tracking Tool
For your convenience, you can use universal package tracking platforms that aggregate data from hundreds of carriers worldwide. We recommend:
17Track
17Track is a reliable and comprehensive global tracking website. To use it:
- Visit the 17Track website.
- Enter your tracking number into the main search field.
- Click "Track" to view detailed information about your package's current location and status history.
This tool is particularly useful if the carrier's own website does not provide detailed updates in your local language.
Need Further Assistance?
If you encounter any issues with tracking, if the status does not update for an extended period, or if you have any other questions regarding your order, our customer support team is here to help. Please email us at [email protected]. Please include your order number and tracking number for faster service.
We appreciate your trust in Kotodamako for your tech essentials.