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Privacy policy

1. Introduction

Welcome to Kotodamako. We are committed to protecting your privacy and handling your personal data with care and transparency. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website kotodamako.com and purchase our products, including Audio & Headphones, Smart Watches, Gaming Controllers, Keyboards & Mice. Please read this policy carefully. By using our site, you consent to the practices described herein.

2. Information We Collect

We collect information that you provide directly to us and information automatically collected during your visit.

2.1 Information You Provide

  • Contact and Identity Data: Such as your name, shipping address, billing address, and email address when you make a purchase or contact us.
  • Transaction and Payment Data: Details of products you purchase and payment information. Please note, we do not store full credit card details; payments are processed by secure third-party payment gateways.
  • Communication Data: Correspondence when you contact our customer support via email.

2.2 Automatically Collected Information

  • Technical Data: Including your IP address, browser type, operating system, referring URLs, and device information.
  • Usage Data: Information about how you interact with our website (e.g., pages viewed, time spent, clickstream data), collected via cookies and similar tracking technologies.

3. How We Use Your Information

We use the collected information for the following legitimate business purposes:

  • To process and fulfill your orders, including shipping and handling returns.
  • To communicate with you regarding your order, provide customer support, and respond to your inquiries via [email protected].
  • To improve, personalize, and optimize our website, products, and customer experience.
  • To prevent fraud, enhance security, and comply with applicable laws and regulations.
  • To send you promotional communications about new products or offers, where you have consented to receive such marketing. You can opt-out at any time.

4. Legal Basis for Processing (GDPR Compliance)

For users within the European Economic Area (EEA), our processing of your personal data is based on:

  • Contract: Processing necessary to fulfill our sales contract with you.
  • Legitimate Interest: For website security, analytics, and improving our services.
  • Consent: Where required by law, for example, for certain marketing communications. You may withdraw consent at any time.
  • Legal Obligation: To comply with our legal and tax obligations.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties for their marketing purposes. We may share your data with trusted service providers under strict confidentiality agreements to perform functions on our behalf, such as:

  • Payment processors to complete transactions.
  • Shipping and logistics companies to deliver your orders.
  • Analytics providers to help us understand website usage.

We may also disclose information if required by law or to protect our rights, property, or safety.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure all such transfers comply with applicable data protection laws, using standard contractual clauses or other approved mechanisms where necessary.

7. Data Security and Retention

7.1 Security Measures

We implement appropriate technical and organizational measures, including encryption, firewalls, and access controls, to protect your personal data against unauthorized access, alteration, or destruction.

7.2 Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements. Transaction data is typically retained for a period required by tax and commercial law.

8. Your Rights and Choices

Depending on your location, you may have rights under data protection laws (like the GDPR or CCPA), which may include:

  • The right to access, correct, or delete your personal data.
  • The right to restrict or object to our processing of your data.
  • The right to data portability.
  • The right to opt-out of marketing communications.
  • The right to lodge a complaint with a supervisory authority.

To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable law.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance site functionality and analyze traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect your experience on our website.

10. Third-Party Links

Our website may contain links to third-party sites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have such data, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with an updated effective date. We encourage you to review this page regularly.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]