Faq

How long does shipping take?

Processing typically takes 1-2 business days. Delivery times vary by location and shipping method selected at checkout. You will receive a tracking number via email once your order ships.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and estimated delivery times are calculated and displayed at checkout before you complete your purchase.

Can I modify or cancel my order?

We process orders quickly to ensure fast delivery. Please contact us immediately at [email protected] with your order number. We will try to accommodate your request if the order has not yet entered the shipping process.

What is your return policy?

We offer a 30-day return policy for items in new, unused condition with original packaging and accessories. Please initiate your return request within 30 days of delivery. Some exclusions may apply for opened software or hygiene-sensitive items.

How do I start a return?

To initiate a return, please email our support team at [email protected] with your order number and reason for return. We will provide you with a Return Merchandise Authorization (RMA) number and instructions.

Are the products covered by a warranty?

Yes. Most of our Audio & Headphones, Smart Watches, Gaming Controllers, and Keyboards & Mice come with a standard manufacturer's warranty, typically ranging from 1 to 2 years. The specific warranty details are listed on each product page. For warranty claims, please contact [email protected].

Are the products brand new and authentic?

Absolutely. Kotodamako is an authorized retailer. We only sell 100% genuine, brand-new products from official suppliers and distributors.

Where can I find the user manual for my device?

Digital versions of user manuals are often available on the manufacturer's official website. You can also contact our support team at [email protected] for assistance in locating the correct documentation.

My device isn't working properly. What should I do?

First, please consult the user manual for troubleshooting steps. If the issue persists, contact our technical support team via [email protected]. Please include your order number, product model, and a detailed description of the problem.

What payment methods do you accept?

We accept all major credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure regional payment gateways.

Is my payment information secure?

Yes. Our checkout process uses SSL encryption and we partner with PCI-DSS compliant payment processors. We do not store your full credit card details on our servers.

How can I contact customer service?

For any questions not covered here, please email us at [email protected]. We strive to respond to all inquiries within 24-48 business hours.